FAQ's

Welcome to the LightCare India FAQ page! Below, you’ll find answers to some of the most common questions about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to reach out to our customer service team.

1. What types of products do you sell?

We offer a wide range of premium products, including lighting solutions, home decor, and accessories. Our curated collection is designed to enhance both the style and comfort of your living space.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders, with no minimum purchase required. Enjoy hassle-free delivery, wherever you are!

3. How long will it take to receive my order?

Orders are typically delivered within 4-5 business days after processing. Once your order has shipped, you’ll receive a tracking number so you can monitor its progress.

4. Can I change or cancel my order after it’s been placed?

Once an order is placed, we begin processing it immediately. If you need to make changes or cancel, please contact us as soon as possible at care@lightcareindia.in. We’ll do our best to accommodate you, but we can’t guarantee changes once the order has been dispatched.

5. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) as a payment option. Simply select this payment method at checkout, and you can pay for your order upon delivery.

6. How do I return an item?

We offer a 7-day return policy. If you're not satisfied with your purchase, please contact us at care@lightcareindia.in within 7 days of receiving your order. We will guide you through the return process and issue a refund or exchange once the item is inspected.

7. Can I exchange an item for a different size or color?

Yes! We offer exchanges for size, color, or product changes within 7 days of receiving your order. Simply reach out to our customer service team for assistance with the exchange process.

8. What do I do if I receive a damaged or defective item?

If you receive a damaged or defective product, please contact us immediately at care@lightcareindia.in with photos of the damage. We’ll arrange for a replacement or full refund, including shipping costs.

9. Do you ship internationally?

Currently, we only ship within India. If you’re located outside of India, please contact us to inquire about future international shipping plans.

10. How can I track my order?

Once your order is shipped, we’ll send you a tracking number via email. You can use this tracking number to follow your order's progress on the carrier’s website.