Refund policy

Return & Refund Policy

At LightCare India™️, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help with a simple and hassle-free return or exchange process.

7-Day Easy Returns

You may request a return or exchange within 7 days of receiving your order.

To be eligible for a return or exchange, your item must:

  • Be unused and in its original condition.

  • Be returned in the original packaging, along with all accessories, manuals, and promotional items (if applicable).

  • Not be damaged due to misuse, negligence, or improper handling after delivery.

Non-Returnable Items

For hygiene, safety, or operational reasons, the following items are not eligible for return or exchange unless they arrive damaged or defective:

  • Products showing signs of use or damage caused after delivery.

  • Items without original packaging or missing accessories.

  • Products purchased during clearance or special promotional sales marked as non-returnable.

Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

Please contact us within 48 hours of delivery with:

  • Your order number

  • Photos or videos clearly showing the issue

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

Return Process

To initiate a return:

  1. Contact our customer support team within 7 days of delivery.

  2. Share your order number and the reason for your return.

  3. Our team will guide you through the return process.

  4. If approved, we'll provide instructions for the pickup or return shipment.

Please do not return any product without contacting us first.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days.

Refunds will be issued through the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds will be transferred to your bank account or another agreed payment method after the required details are verified.

Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Exchanges

If you'd like to exchange a product due to a manufacturing defect, damage during transit, or receiving the wrong item, we'll arrange a replacement as quickly as possible, subject to product availability.

Order Cancellation

Orders may be cancelled before they are dispatched from our warehouse.

If your order has already been shipped, it cannot be cancelled. However, you may request a return after receiving the product in accordance with this policy.

If a prepaid order is cancelled before dispatch, the refund will be processed to the original payment method.

Return Shipping Charges

  • If the return is due to a damaged, defective, or incorrect product, LightCare India™️ will bear the return shipping cost.

  • For returns requested for any other eligible reason, return shipping arrangements and charges may be discussed with our support team based on your location and order.

Need Assistance?

We're always happy to help.

Email Support
care@lightcareindia.in

Available 7 days a week. We typically respond within 24 hours.

Phone / WhatsApp
+91 72071 83706

Business Hours
Monday – Saturday: 10:00 AM – 7:00 PM IST
Sundays & Public Holidays: Email support only

Thank you for choosing LightCare India™️. We appreciate your trust and are committed to providing quality products and exceptional customer service.